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Refund & Cancellation Policy

Refund & Cancellation Policy

 

At Wall Master LLC, we understand that sometimes schedules change. To ensure we can accommodate all our clients and manage our team's schedule effectively, we require the following:

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Cancellation Notice: Clients must provide a minimum of 72 hours' (3 days) notice prior to their scheduled service date to cancel or reschedule a confirmed job.

How to Cancel or Reschedule: Please notify us of any cancellation or rescheduling requests by contacting us directly via:

 

Consequences of Late Cancellation:

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  • If a cancellation or reschedule request is made with less than 72 hours' notice, the client's 45% deposit will be forfeited to cover the costs of lost labor, scheduling, and materials allocated for the reserved time slot.

  • For jobs cancelled or rescheduled with a proper 72-hour notice, the deposit can typically be applied to a future rescheduled service or refunded, as per our agreement. We appreciate your understanding and cooperation in respecting our scheduling policy.

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